Case Study - Streamlining Business With Chatbots and Automation

Overview

Ollabot tasked us with developing an advanced chatbot platform to revolutionize business customer support and lead generation. Our solution centers around a core product with three key features and overcame several technical challenges.

Core Product

Ollabot's primary offering is a chatbot embedding system that automates customer support using a business's unique data. It enables:

1. Seamless website integration of AI-powered chatbots
2. 24/7 customer support with high accuracy
3. Customized responses based on specific business knowledge

Key Features

• Intelligent Data Integration: Comprehensive knowledge base creation through file uploads and link-based scraping, powering accurate and context-aware chatbot responses.

• Advanced User Management: Robust dashboard for chatbot customization and analytics, coupled with tiered subscription access and secure authentication.

• Versatile Platform Compatibility: Seamless integration across multiple platforms (Webflow, Wix, WordPress, etc.) with multilingual support, ensuring wide-reaching applicability.

Multi-lingual Features

Add sources to Chatbot through intuitive UI

Customization of Chatbot

Technical Challenges

1. Scalable Backend Architecture: Different services required varying scaling needs. I separated services into independent cloud functions, allowing tailored scaling. For example, the chatbot interaction service scales more frequently than file processing, despite needing fewer resources.

2. Hybrid Cloud Integration: I integrated Vercel (for frontend and some backend) with Google Cloud Platform (for additional cloud functions). This hybrid approach offered cost-effectiveness and higher file size limits. I ensured security through API key authentication and VPS firewall rules, restricting GCP service access to the frontend's IP address.

This hybrid approach allowed us to leverage the strengths of both platforms while maintaining a secure and efficient architecture.

By overcoming these challenges, we created a robust, scalable, and secure solution that positions Ollabot as a leader in chatbot technology, offering businesses a powerful tool to enhance customer engagement across platforms and languages.

The results in numbers

Comprehensive Documentation

Blog Integration